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user_ac60f2
1st Topic

Visitor

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2 Messages

Wednesday, July 6th, 2022

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Moving Services to New Address, Don't Know How

I've been trying to change the address to our wifi services, but I can't find the website page to do it. Every time I click on a link that should help me do that such as "schedule your move", it just takes me back to the moving home page where my only option is to "find services in my area". I already did that. I try again, putting in my new address, and my only option is a number to call. I call, and the automated voice tells me to go on the website and it all happens again. I've been going in circles for days trying to give an address, move-in date, or something like that, but I can't. Any help on how to give my new address and move-in date would be very much appreciated. Thank you.

Question

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Updated 

3 years ago

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EG

Expert

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112.9K Messages

3 years ago

Concern moved here to the Customer Service help section for greater exposure to actual Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityDena

Official Employee

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3.6K Messages

3 years ago

If you moved to a new address you would need to transfer. Did you know you can transfer services? If so you can check out the link: https://comca.st/3PbmKdA to get started! You can also use the MyAccount app to transfer your services! It's not just for paying your bill, troubleshooting your account, scheduling and checking appointments and other features to manage your account. It is super easy to use to transfer. I used it when I moved earlier last year! 

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user_ac60f2

Visitor

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2 Messages

@XfinityDena​ I already have, and it does the same thing. At no point in these processes can I give a move-in date or change my address. They all just take me back to the move-in homepage and then to call a number where a robot tells me to visit the website.

3 years ago

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CCChelseaA

Problem Solver

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637 Messages

No worries at all! If the website attempt was not successful, then we can most certainly assist!
Please feel free to join us via direct message and be sure to include your first and last name, and the full-service address in which you are moving from to get started! 
Here's the detailed steps to Direct Message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I no longer work for Comcast.

3 years ago

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