Matt62's profile

New Poster

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1 Message

Thu, Oct 29, 2020 2:00 PM

Moving Service

I placed a move request and accidently put the wrong address for the new service.  I called Xfinity customer service to correct the problem and the agent was able to cancel the order for the bad address and create a new order for the new address, however, I'm still seeing the wrong address on my account page.  It's been over 24 hours.  Should I be concerned?

Responses

Official Employee

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2.5K Messages

8 m ago

Hi, Matt62. Thanks for choosing to reach out here in the Community for support, we are glad to have you! Great question by the way. It may take longer than 24 hours for the corrections to take place on the back-end, but we will want to take a look at things on our end, just to ensure everything looks as it should. If you can please send me a PM with your first and last name, I would be glad to help you out.

 

To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.  

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