ehovorka's profile

New Poster


1 Message

Sun, Oct 4, 2020 12:00 PM

Moving Service web page not working


I'll be moving soon, but when I go to the web page to schedule the transfer of my service, all I see is the '3 dots' continuously blinking. I've tried different browsers with the same failed results (I'm accepting all cookies, ad blocking is disabled).  I have the same problem when I try to get the free Flex/Peacock service.  Maybe because I'm in an apartment?


Is there a number I can call where I won't have to wait on hold for 3 hours?



Official Employee


6.1K Messages

7 m ago

Hey @ehovorka


Thanks for using the Xfinity Forums to make us aware of the issue you're running into when trying to set up your transfer. No need to call in. I can help! Please send me a private message with your first and last name and the numbers associated with your current service address. To send me a private message, click on "ComcastChe" and then click send a message. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New to the Community?

Start Here