Visitor
•
2 Messages
Moving service to new address
I want to move my service to a new, nearby address. But the link to start my move online doesn't work.
I've tried to get in contact with a live agent, but no luck so far.
I'm hoping a live agent will get in contact with me to help resolve my issue.
XfinityChelseaB
Official Employee
•
2.6K Messages
1 hour ago
Hello @user_xbw1h6, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. I will need to pull up your account to investigate this further. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. Click "Sign In" (If necessary). Click the "Direct Messaging" Icon. Click the "Start New Conversation" (pencil and paper) icon. In the “To:” line, type "Xfinity Support". As you type, a drop-down list will appear. Select "Xfinity Support" from that list. An "Xfinity Support" graphic will replace the "To:" line. Type your message in the text area near the bottom of the window. Press Enter to send it. How to: Direct Message Within The Forum.
1