Moving service to new address but still need service in both addresses for a few days

Hi, I am moving to a new address at the end of this month (April) and want to end my service at the current address at end of day April 30. However, I would like to start service at the new address on April 26. Is this possible and how do I arrange it. Furthermore, I'm moving into a new construction house. When I enter the address online, it shows no charge to move service. However, it seems to only work to end service at one address and switch to the other one. I need a few days overlap.

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XfinityDilary

Official Employee

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3.2K Messages

3 hours ago

user_9r1mp2 Thanks for posting on our community forums for assistance with your transfer of service. I understand you need to have service at both addresses at the same time. We need to open the new account separately instead of processing a transfer. That is something we can request from here. Could you please send our team a Direct Message with your name and service address? Our team can take a further look.

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

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user_9r1mp2

Moving service to new address but still need service in both addresses for a few days

XfinityDilary

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