Visitor
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1 Message
Moving - service not offered at new address
Hello, we are moving and need to disconnect our service as the new address does not offer Xfinity. I have gone thru the prompts for Moving but there is no option once the address is not found. We would prefer to do this electronically if at all possible.
Thank you!
CCBrandon1
Problem Solver
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770 Messages
3 years ago
Hello @user_eabb9. Thank you for bringing this to our attention. We hate to see you go, but if you have to cancel, we’ll help make it easy. You can cancel all of your Xfinity services in several ways.
Comcast Cable
ATTN: Service Change Requests
1701 JFK Blvd.
Philadelphia, PA 19103
If you want to proceed here, we have all the tools to process your request as well.
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Again
Expert
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31.4K Messages
3 years ago
@user_ea1bb9
Just an FYI, if you're in a contract and have to cancel service because the area you're moving to doesn't offer Comcast/Xfinity services, you may be subject to an early termination fee, as per your contract.
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