Moving service — exact unit number not listed

I’m trying to transfer my Xfinity Internet service to a new apartment, but my exact unit number is not listed in the move-service dropdown. Other units at the same address appear. Can an Official Employee help me verify/add the unit so I can move service to the correct address?

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EG

Expert

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118.5K Messages

20 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityAbby

Official Employee

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951 Messages

20 hours ago

Hello @user_8yz2br, thank you for reaching out on our community forum. We can assist you and make sure that address is in the system.

Please send us a direct message with your full name and service address so that we can assist you further. To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us:

Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message

0

Customer Service

user_8yz2br

Moving service — exact unit number not listed

EG

XfinityAbby

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