Visitor
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1 Message
moving service, don't want to request a technician
I'm moving tomorrow and have been with Xfinity for a couple of years at my current address. I just want to move service to a new address without having to go through a technician as I can handle the install myself, but the transfer will not go through without setting a technician appointment.
EG
Expert
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111.3K Messages
1 day ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAmira
Official Employee
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4.2K Messages
1 day ago
Hi user_f5avq7! Thanks for taking the time to reach out on our Xfinity Forum. Congrats on the move! We value you as a customer and appreciate you choosing to take us with you to your new address. My team is here to help and would be more than happy to double-check if a tech is required or if you can proceed with a self-install. To better look into this for you, please send us a Direct Message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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