Visitor
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1 Message
Moving requires a technician to come set it up, and it’s a week long wait.
I scheduled a move for June 29th and I was expected that I will be able to move modem and connect it in a new place and it will work. but instead the site proposed me to pick a date for a technician to come and the earliest available date was July 6th. Is this really a requirement for a technician to come? can I setup a model on my own? We all have to work from home these days and not having Internet for 1 week is a terrible experience. Please help. I could not find a phone number to reach out Xfinity customer support.
XfinityDena
Official Employee
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4.4K Messages
3 hours ago
That is a great question @user_ipo6x0 There are many reasons why we would need a professional installation. The main reason I come across most often is that the new location hasn't had Xfinity services within the past 6-12 months or the tap isn't active due to no services at location therefore the self installation is most likely to fail. I would be happy to take a look.
Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "Start new conversation" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
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