2 Messages
moving out of state
We are moving and will still be using xfinity at our new home. Do we take our box with us or is there another way that we won't lose all our recordings? Thanks.
2 Messages
We are moving and will still be using xfinity at our new home. Do we take our box with us or is there another way that we won't lose all our recordings? Thanks.
EG
Expert
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110.4K Messages
2 years ago
The concern is not "Home Security Devices And Equipment" help related. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityEricB
Official Employee
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2.2K Messages
2 years ago
Hello @user_akdd5x, and thank you for reaching out with your transfer concern with the equipment. I would be happy to confirm it can come with you.
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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