Visitor
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63 Messages
Moving Oct 28
Hello, I'll provide addresses in private chat. They are both in Jacksonville, FL. (The to and the from)
My Roommate, who already is living at the place, has ACP internet.
Once I move in, I will be providing the high speed internet I now have at my current address.
My main questions are:
Which phone number would she need to call to cancel her ACP?
And what is the timeline for that in order to get my services set up with minimum loss of service time to the new place? It's crucial as I work from home!
Thanks in advance!
Accepted Solution
CCKrista
Retired Employee
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1.5K Messages
2 years ago
Hello, thank you for taking the time to reach out on social media. You've reached the right department, and I'd be happy to provide more information.
The Affordable Connectivity Program Support Center be contacted to cancel the ACP credit at 877-384-2575.
We can set up the transfer of service to begin on a future date if you'd like. The existing account can be scheduled to be closed on the same day.
We'd be happy to set up the services at your new address.
To access your account, will you please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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EG
Expert
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110.5K Messages
2 years ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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CCKrista
Retired Employee
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1.5K Messages
2 years ago
Hi Michael, thanks for providing your account information and for taking the time to work with me today. Congratulations on your new home! I'm working on setting up the transfer for you now. Are you thinking of making any changes to the services you currently have?
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