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user_6656a7
1st Topic

Visitor

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3 Messages

Monday, June 6th, 2022 2:10 AM

Closed

Moving lines to new pole

It’s been a year and a half trying to get cable lines moved to the new pole. The old pole is falling down and you still have yet to move your lines. It is a Saftey hazard I have reported many times and you guys don’t care.

Question

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Updated 

3 years ago

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XfinityWilliam

Official Employee

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1.2K Messages

3 years ago

Hi @user_6656a7. My apologies that your cable line has not yet been moved. We would be more than happy to look closer into this and get it resolved. Please send us a private message with your full name and full service address.

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user_6656a7

Visitor

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3 Messages

@XfinityBilly​  how do I send a private message

3 years ago

0

XfinityWilliam

Official Employee

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1.2K Messages

Great question!

 

  1. Sign in to the community.
  2. Click the message count or envelope icon to go to your Private Messages Inbox.
  3. Click New Message.
  4. Enter the recipient's name in the Send to
  5. Enter the subject for the message in the Message Subject
  6. Type the reply in the Message Body
  7. Click Send Message.

  8. You can look for the messages you've sent in the Sent tab.

 

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3 years ago

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