Moving into a newly constructed home, the address is showing as unserviceable, need a site survey

Moving into a newly constructed home, the address is showing as unserviceable, and I need a site survey. My neighbor across the street has service so I know the main line is in place.

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XfinityKam

Official Employee

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259 Messages

3 months ago

Hello @Chillycow Thanks for choosing us to be your provider, although your neighbor has service you may still be out of footprint at your specific address. I can look into this for you

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

2

0

Good Morning, @user_caynuy Thank you so much for taking the time to reach out and thank you for thinking of Xfinity to be your provider! We do ask that you do not post any private information in public since we are on a public forum. I can most definitely assist you with determining if service is available at your address if you can please send me a DM with your full first and last name along with your full service address.

To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
You must use the primary Xfinity ID

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3 hours ago

0

U

user_caynuy

Visitor

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2 Messages

3 hours ago

There should be service in Hunters Ridge, Howell, MI

0

Customer Service

Chillycow

Moving into a newly constructed home, the address is showing as unserviceable, need a site survey

XfinityKam

XfinityRichard

user_caynuy

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