Visitor
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1 Message
Moving internationally, need to cancel service
Recently moved to England and am selling our home in the US, so need to cancel the service. Tried to do it through the app but it required a US address as the moving-to address for it to work. Similarly, tried to schedule a phone call but it wouldn’t work with my UK phone number. Now that I’m already abroad, how can I cancel my internet service?
EG
Expert
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112.6K Messages
9 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAdrienne
Official Employee
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1.4K Messages
9 days ago
Hey there, @user_bgw8q1! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! Congratulations on such a big move, and we do hope you are having an amazing time. We can certainly help with processing of cancelling your accont, and ensure everything is handled with you here. Can you please send us a DM to get started?
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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