1 Message
Moving in 23 days; you're turning off current occupants' internet tonight at midnight?!
Today I submitted a request to transfer our internet services to our future new address effective 8/26/2023. My spouse reviewed the screen with me when I submitted to confirm the date is correct. Tonight, the current occupants of that address called us in a panic because they got a text from you saying their internet is going to be shut off at midnight. We need you to confirm you're not screwing up our move request and that you're not shutting down their internet prematurely. It is imperative that their internet is not prematurely shut down due to screwing up our request. Please confirm ASAP whether this is being corrected, the shutdown is due to another cause, the text was sent in error, or the text wasn't sent from you at all.
XfinityKassie
Official Employee
•
1.7K Messages
2 years ago
@user_ab2559 Good morning! Thank you for taking the time to reach out to our Community Forums Team. Congratulations on your new home! I would be delighted to take a look at your transfer request, and make any necessary adjustments to your order. I can understand not wanting to impact the current occupants, and make sure your services get connected when you need them to. So that I may access your account details, can you please Direct Message your name, current service address, and new service address?
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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