Moving Home

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Hey there, @user_s8rh4x! Thanks for reaching out over the Xfinity Community Forum regarding this move and transfer of service. It sounds like you probably have things ready to go, but we can double-check to make sure :) Our team is awesome to work with because we're experts in all things related to your account, service(s), equipment, bill, and much more! And it would be my pleasure to help in any way that I can today. Could you please send our team a direct message to continue?

To send a direct message:

• Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging
• From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
• Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!