Skip to main content
wincoach
1st Topic

Visitor

 • 

3 Messages

Wednesday, October 1st, 2025 6:49 PM

Closed

Moving Green Cable Box in front yard

My driveway is being widened and I need to move the cable box away from the driveway asap.

Question

 • 

Updated 

6 months ago

29

1

0

Oldest First
Selected Oldest First
XfinitySara

Official Employee

 • 

2.5K Messages

6 months ago

Hey there, @wincoach! Thanks for reaching out over our community forum regarding the change you'd like to make to the position of that outside equipment. You're in a great place with our team here :) We are awesome to work with because we do have ways of escalating concerns when necessary, and it would be my pleasure to help you get started today. Have you happened to initiate a request to relocate this equipment through the Xfinity Assistant yet?

4

0

wincoach

Visitor

 • 

3 Messages

No. I have visited my local store 4 times with no luck. No one at the store is available to help me and get this scheduled. 

6 months ago

0

XfinitySara

Official Employee

 • 

2.5K Messages

Thank you for letting me know, @wincoach. The assistant is one of the fastest ways to get a ticket started. Please try that first, and let me know if you run into any trouble! We'll remain here to assist with the ticketing process if necessary.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

6 months ago

0

wincoach

Visitor

 • 

3 Messages

Where do I go to start a ticket?

6 months ago

0

XfinityAdrienne

Official Employee

 • 

1.8K Messages

Thank you so much for taking the time to reach out to us again @wincoach! We can certainly help with looking into options with submitting the ticket on our end. 

Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

6 months ago

0

forum icon

New to the Community?

Start Here