Visitor
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2 Messages
Moving experience with Xfinity
We’ve been with Xfinity for about 5 years at our old home for internet service. 3 weeks ago we moved into a new home and as part of our move I filled out “transfer service” request with Xfinity.
I am still without internet because I had an Xfinity staff member cancel my original appointment and account when I tried to reschedule the appointment
After resigning up for service as a new customer and selecting an install appointment , I just got a call that they need to cancel my appointment today and can’t be out for another two days
At this point we’ve been without home internet for 3 weeks and I’ve lost 2 days of work waiting for appointments that got cancelled
If I had another choice we would 100% be swapping service providers
Xfinity customer service - both AI and real people - are some of the most unhelpful and frustrating experiences with any company I’ve had to deal with
XfinityRay
Official Employee
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4.3K Messages
8 hours ago
Hi there, @user_coiv0x! Congratulations on your new place! I hope aside from not having your service with us that everything else went smoothly with your move. I am sorry to hear it has been 3 weeks without internet and understand that is very frustrating to have happened. We are glad to look further into your visit.
Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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