Moving Debacle

Let me first state that I’ve been a customer with you all since 2002 and never had any real issues with your services. I recently moved and I wanted to take my services with me. I thought the process would be seamless since I am moving only an apartment door down same location. However, that was not the case at all! You all have taken me on a roller coasters ride of complete incompetence. My ordeal started off with trying to schedule a move a service online on June 14 or 16t however nothing was available until like June 25th and it would not even let me schedule that so I hit the assist bubble to talk to chat which was the beginning of my rollercoaster ride! It didn’t start off that the agent assured me that I could do the move by myself without a the assistance of tech at all - which I loved by the way. They stated all you all need was my move in date which was June 20. Went through the whole pains of keeping everything plugged in as is during the move to avoid not remembering what goes where! Anyway, the 20th gets here and I connect everything and of course the TV is not working and the WIFi doesn’t work either. I look at my work order for the move transfer and the agent to my chagrin enter the wrong address ([Edited: "Personal Information"] instead of the the correct one which is [Edited: "Personal Information"] i doesn’t exist!) and cancelled internet service (I work from home so the internet service is vital).  Call an agent at Comcast and she is reading me a script of what her computer says (no internet at my location available) ignoring everything I said to her. I told her my dilemma (address wrong no cable or internet)but she by pass what I told her - I’ve been with Comcast for over 15 years and that I had cable and internet service for all those years and that I am moving one door down in the same apartment building from [Edited: "Personal Information"] i. Nevertheless, she kept to the script saying what her computer is indicating that there is no Xfinity cable in the building but she failed to realize that it was at the wrong address. After going round and around with no acknowledgement I escalated the call to supervisor and he was not any help - no apologies no human connection no acknowledgment but to his credit he did advised me to connect Xfinity help line to clear up this issue but he didn’t transfer me I had to call them myself! Got on the line this agent didn’t make a connection with by acknowledging my ordeal and situation and reassured me that she would be able to assist me up to a certain point, fFirst we addressed the incorrect address situation - she appeared to understand what the issue was: same building moving one door down. We corrected that then she verified my services  got everything back to where as of June 19. After all that was corrected she placed me on the line with someone to troubleshoot the cable and internet - I had to read off the Serial numbers from each cable box (which is two) and the WiFi box to her. On a side note those number are way too small you need to make the letters and numbers much bigger! After going through and trying  every troubleshooting steps - we were still unable to connect. So she stated she would send a tech to come out to my place in June 22 at no charge to fix the connection issue and may be something I didn’t setup correctly with the connection. I was good with that resolution. So today I get a reminder text and again to my chagrin the wrong address was on the work order! I became livid because I at least thought that part was correct. So I tried to reply back on the site where it ask us to confirm the appointment that you all still had the wrong address! And of course since I don’t have internet service I had to reply on my phone and it keep sending half type statements that I was trying to type. After attempting serval times unsuccessfully the link was expired and I had to chat with Xfinity assistant! I told the first chat person the address was wrong and they continue to enter the wrong address. They transferred me to another chat agent and they did the same thing as the previous agent and transferred to another agent in an entirely department but she transferred me to an agent and this agent seemed to understand my issue. Apparently, there was a technical issue with you all system not recognizing the [Edited: "Personal Information"] i address and would automatically revert the address to [Edited: "Personal Information"] i. So I told her to keep my old address as is and just change the apartment number(same building  where my old service is in just going on door Dow in the apartment complex). Everything was looking good however, the work order did not include internet services and it would not let me approve address change due to the screen would go blank/white.So I ended that chat and contact the scheduling people altogether and this was the straw that broke the camels back! First off, this agent was just reading a script but it was insincere because she didn’t appear she comprehended the acknowledgment statement (being a loyal long- time customer). Nevertheless, the breaking point was when she told me that not only was my scheduled appointment for tomorrow cancelled but that my cable and internet service was cancelled also and she couldn’t give me an explanation on why or who did it but effective today everything was cancelled! After that statement I just said fine! It is too much competition out here to go through all this agony over all which precipitated by me moving one door down in the same apartment building!  I could not find your loyalty department remain address so I figure I would just send this email to see if someone could resolved my issue or should I just move to smart TV and the local internet services!