macy_vang's profile

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1 Message

Thu, Oct 15, 2020 12:00 PM

Moving Customer Service Agents?

Anyone getting multiple phone calls about their moving service? Then not getting the help they need after multiple voice messages. I scheduled my move for my internet service but received phone calls and voice message to contact Comcast, and then when I reach back I am put on hold. I reach out via chat too and was left alone for over 10 mins. 

Any feedback will be welcome.

I hope this move will go smoothly.







Official Employee


6.7K Messages

7 m ago

Hi macy_vang. Thank you for visiting and posting on our Forum. I can assist with reviewing your account and your pending transfer. So that I can assist you, please send me a private message and include your full name and service address. To send me a private, message click my name (ComcastJoeTru) to view my profile. Then click "Send a message" and private message me. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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