Moving Comcast cable lines

I am a former Comcast customer. We are having our backyard remodeled and there is a Comcast box with internet lines for the neighborhood in the backyard. The current placement of the lines is creating a safety trip hazard. I have placed three different tickets to have the lines moved, with the most recent specifically stating it is a safety hazard. I received a call from a Comcast rep and a technician came out to take pictures. I have since called the rep and am no longer receiving calls/texts back and my ticket has been marked as 'closed' without any resolution or follow up from Comcast.

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XfinityChristy

Official Employee

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2.2K Messages

12 days ago

user_q5qhfa hello and thank you for reaching out via our Xfinity Community Forums. It sounds incredibly frustrating to be dealing with a safety hazard in your backyard, especially after repeatedly trying to get it resolved. I can certainly understand how disheartening it must be to have your tickets closed without a solution and to no longer receive communication from the representative you were working with. Your concern for safety is completely valid, and it's unacceptable that this issue hasn't been addressed.

I'd like to help you get the attention this needs. Please send me a direct message with your full name, address, and the ticket numbers you have for this issue. I'll do my best to assist you in getting this resolved.

To send a "Direct Message":

Click "Sign In" if necessary

Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

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user_q5qhfa

Visitor

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2 Messages

Hi, I have submitted the message as requested. I tried to send you a direct message but did not see your name as an option in the direct messaging portal.

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12 days ago

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XfinityJustinC

Official Employee

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1.5K Messages

@user_q5qhfa thank you for sending the direct message, I was able to locate that and will follow up with you there to help with the safety concern.

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12 days ago

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Customer Service

user_q5qhfa

Moving Comcast cable lines

XfinityChristy

user_q5qhfa

XfinityJustinC

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