U

Visitor

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1 Message

Thu, Jul 22, 2021 3:23 AM

Moving Change/Confirm Date

I'm moving and transferring my service, I have it all set up but I want to change my move date. I was put in an endless loop with the xfinity assistant and unable to figure this out, and I also realized I have no way of checking which date my move is. I have two accounts now and get very confusing prompts about which address I am "shopping for" and a lot of error pages. Is there any way to check what day my move is and change it without calling? There were no agents available for a call when I last checked...

Responses

Accepted Solution

Official Employee

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438 Messages

2 m ago

Thanks for taking the time to reach out to us regarding your move order. Congrats on the move and I hope everything goes smoothly in getting everything moved over to your new location. I am more than happy to assist with getting you a move date set up that will meet with your schedule and check on the current scheduled date for you. Can you please reach out through private message with your first and last name, name on the account if different and service address? 

To send us a private message:
1. In the top right corner, you'll see a little chat icon. Click this "Peer to peer chat" icon or follow  https://comca.st/33K74s5
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond.

Visitor

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1 Message

1 m ago

Same question as above. Can't find peer to peer chat

Official Employee

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306 Messages

I will leave you instructions on how to initiate the message with us! I look forward to working with you soon! 


• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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