Frequent Visitor
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15 Messages
Moving but staying with family can I pause service for 6 months?
Hello. I'm hoping a Comcast/Xfinity person can help me. My situation is this: I'm moving on May 31 2022. I currently have an Internet plan, but I don't want auto billing to continue. I will be staying with family for at least six months. What options do I have? Can I put the service on pause and then when I'm in my own place have it started again? Do I pay a penalty to end service early? Can someone reach out to me as I don't want auto billing to keep billing me during this time. I will be in a Comcast city and I want to be able to have the same plan. Please can I talk to a comcast person on this forum. thanks
Accepted Solution
CCBrandon1
Problem Solver
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770 Messages
3 years ago
Hello @drummer408, thank you for reaching out for help with your account and services. You have reached the right team for support with all your Xfinity needs. As someone who enjoys loyalty with the same company, I can appreciate your need to keep your account active while you are away. If you are moving out from your current home, and will not be activating at your new home within 30-days, you will need to close your active account and start service in the new location you speak of. In regard to any termination fees you will pay a penalty if you are in an agreement at the time you close the account. All Xfinity equipment will need to be returned as well to avoid unreturned equipment fees. You can simply log into your account, and under the billing section, you will see options to turn off your auto payment. I also included direction here. I can help process changes if needed. Let me know.
I no longer work for Comcast.
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CCBrandon1
Problem Solver
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770 Messages
3 years ago
Thank you for getting to us via Peer to Peer. Let's get this taken care of for you now. To begin, can you tell me your first and last name, and the full service address?
I no longer work for Comcast.
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