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user_ewnezp
1st Topic

Visitor

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1 Message

09/21/2026 2:11 AM

Moving and want to get online ASAP

Hey there I am moving and wasn’t prepared for a week long wait before my service is turned on. I selected to use my own equipment (xfinity equipment from my last plan) so that I could hopefully self install and be up and running. There was no option to self install, only the “complimentary expert install.” Wondering if there is a way I can get internet turned on before having to wait a whole week? Also can’t find a phone number to call either…

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Updated 

4 hours ago

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EG

Expert

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121.3K Messages

4 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityThomasD

Official Employee

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2K Messages

4 hours ago

 

user_ewnezp Thanks for creating a post and congrats on the move. Most commonly, if the new address hasn't been serviced before or hasn't been serviced in a long time, it will require a technician installation to ensure the lines and connections are working, as well as to activate the network tap so service is active again. My team can look into this for you and see if another option is available. Please send our team a direct message with your full name and address.

 

 

To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "Start new conversation" (pencil and paper) icon
  • Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

    How to: Direct messaging within the forum

 

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