Moving and no longer need Xfinity Internet.

user_sbfp6o, Hi there! Thanks for reaching out. We will surely miss your business. We can certainly help.  If you're not seeing the Direct Message icon, it may be due to your forum account permissions or the platform not loading correctly. As an alternative, please try signing in and clicking on my profile name. From there, you should see an option to Send a Direct Message. If that option is not available, let us know what device and browser you're using, and we'll do our best to help. Here is also the link to send a direct message here.