Visitor
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1 Message
Moving and Need to End Services [Edited]
I am moving and need to end services i tried to use the chat AI box but that did not help so i requested to get a call back and every time i do no one reaches out to me. I move friday May 29th and i would like that to be my last day of service. you can contact me back by phone. [Edited: "Personal Information"]
XfinityRoberto
Official Employee
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2.3K Messages
1 hour ago
Hi there @user_kldmtc. Thank you so much for reaching out to us regarding your concerns of canceling the account. You are in the right place and we are happy to assist you today. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Let me know if you have any questions.
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