Moving and Need to Cancel but can't

Brilliant move. I wonder how much money xfinity makes by making it so difficult to cancel. They already have two weeks on me at least.

PLEASE CANCEL MY SERVICE. JUST BECAUSE YOU DON'T GIVE AN EASY WAY TO DO IT, DOESN'T MEAN IT CAN BE LEFT UNDONE.

How do I make this happen? The "send a message" thread is now outdated.

Responses

EG

Expert

•

108K Messages

4 months ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

0

XfinityBenjaminM

Official Employee

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1.7K Messages

4 months ago

skipbo2015 Hello! Thank you for reaching out and we are sorry to hear that you are looking to leave us. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

0

Customer Service

skipbo2015

Moving and Need to Cancel but can't

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EG

XfinityBenjaminM

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