Visitor
•
1 Message
Moving and keeping same service but rate increasing?
Hi. I am looking to move and keep the same speed but when I go through the process, it shows my bill increasing by $10 a month. Is there a way to keep the same rate since I am keeping the same internet plan or a way to contact someone to talk about this. When I tried calling the Xfinity number, I got an automatic hang up.
EG
Expert
•
111.1K Messages
2 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityThomasC
Official Employee
•
2.6K Messages
2 days ago
Hello, @manbuckets Due to differences in franchise fees and taxes that are set by local and state governments, the cost of service may vary by market. Also, Your new billing cycle will begin on the date you activate services in your new location.
0
0