Moving and Finding Current Plan Issues

I would like to speak with someone about moving my service to a new address. The representative kept telling me they were giving me a promotion when I just want the same service to a new address.

Also I cannot find where the terms of my current plan are in my account. Best I can do is from when it was originally sent to my email.

Responses

XfinityDilary

Official Employee

•

2.3K Messages

1 day ago

Thanks for posting on our Community forums, nichlee. We appreciate your interest in transferring services with us! I'd be happy to help with this process. Also, you can find your agreement online under Legal Agreements & Contracts. Here is the link for your convenience. Could you please send our team a Direct Message with your name and service address?

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

0

Customer Service

nichlee

Moving and Finding Current Plan Issues

XfinityDilary

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