Moving and Cable Burial Nightmare

​I just bought a new house and am moving throughout this month concluding at the end of the month.  In late March I opened a request to get new service at the address of the new house because I knew it didn't yet have cable run from the street to the home and that might take a bit.  A tech came out and took a bunch of measurements in March.  After that it showed on xfinity.com that the burial request was approved and in-process.  I called a week ago multiple times because I started seeing emails for service appointments and wanted to know what was going on, and was told that this was for the burial and it was in the engineering team's queue and I didn't need to be there.​

​Fast forward to today, I try to login to Xfinity to check on the burial status and I can no longer see the account I setup for that address.  I'm still getting emails for service appointment reminders though, one for yesterday and one for today.  I went to the Xfinity store by me and they told me it looks like service is enabled at the address and they're done, which I don't believe because I've received zero communication.  I just now called Xfinity and was initially told the same thing, and then told that there's a note from March 27th saying that my home is 600 something feet from the cable (it's not) and that they won't provide service unless I pay $22K or something bonkers.  This contradicts what I'd been told numerous times over the last couple weeks that my burial was approved and in process.​

​Could someone please contact me and tell me what the hell is going on?  If Xfinity is saying they won't service my address fine, I'd like to discuss that since it's on a street you service (eg. Comcast is the only ISP) and says it has service on your web site and also would've liked to hear about it a month ago and not right before I move.  But like I said that's hard to believe since I'd been led to believe every time I called the past few weeks that the burial was moving forward.​

​I'm on the phone with someone now and she's setting up the move date and whatever to transfer service, but that honestly is pointless without cable run to the house.  Which is why I started this process last month.  But nobody has communicated with me at any point in the process and this whole thing has been a nightmare.​  So I got the move scheduled for 4/30 and she claims this is "now a serviceable address" without any evidence that anyone has buried a cable to the house.  So there's a tech coming out on 4/30 for installation, we'll see how that goes I guess?  I have pretty low confidence that we'll end up anywhere other than where we were a month ago when I started this process.