Visitor
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3 Messages
Movies not showing
I received an email reward for Sonic The Hedgehog previously, and recently Mean Girls was advertised as the free summer movie of the week. When I accessed the my rewards page, Sonic nor Mean Girls is not listed there for redemption. How do I access this reward?
Thanks.
XfinityDena
Official Employee
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3.3K Messages
2 years ago
Thank you for reaching out this morning @user_8933e8. I am sorry to hear that you are not seeing the movies listed in your rewards. Are you seeing other rewards?
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XfinityDena
Official Employee
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3.3K Messages
2 years ago
Thank you for that information. I want to be sure we can get everything figured out for you with your rewards @user_8933e8 . Please send me a Direct Message with your name and service address and the best phone number and email address where you can be reached so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
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