Visitor
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1 Message
Movie Rental Credit
We were charged for a movie we did not watch. I applied for a credit thru the automated Chat and it said we’ve exceeded our credit limit. I didn’t even know we had one ! I did not watch this movie and have never asked for a Rental credit.
XfinityMatthew
Official Employee
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1.3K Messages
3 hours ago
Hello @user_z6bzdz We are able to check the minutes watched on a rental for you. So if we see it was accidentally ordered or not watched we should be able to reverse the charge for you. The credits through the automated chat are usually reserved for service interruptions. So that could be why that message is popping up. Please send us a direct message with your full name and service address, and we can look into the rental charge for you.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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