Visitor
•
1 Message
Movie not showing as redeemed in app
The movie inception was supposed to be free for rewards members today. I clicked "redeem" (and it shows as redeemed under the list of recently redeemed offers) but it doesn't show up in my stream app under purchased.
Thanks, [Removed: Emails]
XfinityMatthew
Official Employee
•
2K Messages
6 hours ago
Hello @user_mjkajy In these cases we need to submit a ticket to our membership team on your behalf to look into it. Please send us a direct message with your full name and the service address and we can get started on that.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start New Conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
How to: Direct messaging withing the forum.
0
0