Hello user_as4y4a. Thank you so much for reaching out to us here and reporting the trouble with the audio not matching the video for the conjouring. I'm sorry that this has messed up your movie time. I know how odd it can be when you are watching the movie and the audio is off, it's a weird eerie feeling. I see that there was another person that reported trouble on the asset as well. I will create a request for our repair team. A new streaming file may be needed. I can also help with crediting that program since it was not viewable.
Can you please send us a direct message with your name and service address?
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. Click "Sign In" if necessary Click the "direct messaging" icon or https://comca.st/3J0ir1l Click the "New message" (pencil and paper) icon Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it
XfinityPaula
Official Employee
•
1.7K Messages
21 days ago
Hello user_as4y4a. Thank you so much for reaching out to us here and reporting the trouble with the audio not matching the video for the conjouring. I'm sorry that this has messed up your movie time. I know how odd it can be when you are watching the movie and the audio is off, it's a weird eerie feeling. I see that there was another person that reported trouble on the asset as well. I will create a request for our repair team. A new streaming file may be needed. I can also help with crediting that program since it was not viewable.
Can you please send us a direct message with your name and service address?
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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