1 Message

Sun, Jul 3, 2022 2:15 AM

Move-To Address Not Recognized


I am home shopping, and I'm trying to look up whether homes I'm interested in are serviced by xfinity internet. It seems that at least one of these has an address that's not recognized by xfinity's tool. This thread (https://forums.xfinity.com/conversations/customer-service/new-address-not-recognized/602db051c5375f08cd29d6a9?page=1) asked me to ask a new question about it. How can I figure out if an address can be serviced by xfinity internet?

Thank you!

Official Employee


267 Messages

1 m ago

Hello @user_3d69e6, and thank you for reaching out about a location you are looking to possibly move to for services with us. I would be happy to look into weather or not we can service the home. 

Can you send us a private message with your full name, and full address please?

To send a private message, please click the chat icon next to the bell in the upper right corner. Click the “notepad and pen” button. Send the full message to our shared support handle “Xfinity Support”. We look forward to hearing from you!

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