Visitor
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1 Message
Moved to new address
Moved to new address on 4/28, dropped off old equipment (just internet) on that date and picked up new equipment that same day and went to new address, installed and activated internet and TV, worked flawlessly until 5/2 when everything stopped working and my XFinity app now saying my account is no longer active...called customer service and they somehow got my internet back working, but still no cable, and I now have 3 separate account numbers but cant do anything with the accounts, or connect any new devices to the internet, or make any changes to it. The reason for account deactivation I was given was because some activation error which I don't understand because everything had been working fine from when I first activated on the day I picked up the new equipment. Calling and chatting with service reps seem to just result in them creating new accounts for the address im at which isn't solving my main issue of why my functioning account was deactivated in the first place.
CCCam
Official Employee
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232 Messages
2 years ago
Hello, @user_db59cd. I think I might know what is going on, but will need a bit more information to confirm it and explain what happened. Let's start with a Direct Message with your information.
Could you please send our team a direct message with your full name and full address?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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