Visitor
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2 Messages
Moved Service uncessessful
I moved in December and took my service with me. I have had numberous problems with this and need help solving it. I did this on the phone and everything seemed fine until December 23rd when I was turned off at my location but representative said it was still on in the location I moved from. This was a horrible call, took hours and finally after me losing my temper my service was turned back on at my new location. However, that was not the end. I then received a box of new equipment and returned it all. Now I'm getting text and emails saying sorry your are leaving us, please return your equipment. I am still using equipment and didn't ask to leave. Please help, I'm tired of being told it's fixed or being on hold waiting for long times while they look into my account.
Accepted Solution
XfinityJessW
Official Employee
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322 Messages
2 months ago
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3KQF8q9 for an example.
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user_5b5af8
Visitor
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2 Messages
2 months ago
Thank you! I have done as above and looks to be solved.
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