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Visitor

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2 Messages

Thursday, January 26th, 2023 2:05 PM

Moved Service uncessessful

​I moved in December and took my service with me.  I have had numberous problems with this and need help solving it.  I did this on the phone and everything seemed fine until December 23rd when I was turned off at my location but representative said it was still on in the location I moved from.  This was a horrible call, took hours and finally after me losing my temper my service was turned back on at my new location.  However, that was not the end.  I then received a box of new equipment and returned it all.  Now I'm getting text and emails saying sorry your are leaving us, please return your equipment.  I am still using equipment and didn't ask to leave. Please help, I'm tired of being told it's fixed or being on hold waiting for long times while they look into my account.​

Accepted Solution

Official Employee

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322 Messages

2 months ago

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or  https://comca.st/3EqVMu7

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 - An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

See  https://comca.st/3KQF8q9 for an example.

Visitor

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2 Messages

2 months ago

Thank you!  I have done as above and looks to be solved.  

Official Employee

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322 Messages

That is great news. We are so glad to hear that everything is working now! We are committed to helping our customers and glad this was able to get fixed. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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