Problem Solver
•
893 Messages
Moved service to a new state. Now what?
I moved from CA to NJ and have Internet service setup at new address. However, when I login to Xfinity account only see old address and service cancelled. I do not see an active account at new address. You sent absolutely 0 information if I need to setup a new account, or anything. It's as if I'm in limbo land. I would have expected everything to transfer over seamlessly. Now what?
XfinityJamesC
Official Employee
•
2.5K Messages
4 hours ago
Greetings, @DreamSayerZ! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you were not given sufficient details to set things up in New Jersey, but you have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with both accounts, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
0
0