Visitor
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2 Messages
moved out of my apartment, but Xfinity billing shows a wrong address and wrong bill amount
I recently moved out from my apartment last month.
I put a request in Xfinity to move my internet service to the new address.
But Xfinity moved my service to a wrong address.
Therefore, I am getting bills showing wrong amounts.
Can you please help me?
XfinityThomasB
Official Employee
•
2.3K Messages
1 month ago
user_7xmi6z
Congrats on the move! Let's get this all sorted out for you.
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
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