Visitor
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1 Message
Move wifi cable from second floor to basement
Hi! Our wifi cable is installed in the second floor of our house. I would like to schedule a technician to come to my house to relocate the wire to the first floor. I understand there's a charge for this, which is no problem.
I'm reading earlier messages saying this kind of appointment is possible, but I do not see the option to send a direct message. I'm signed into my account. I've also tried very hard to get through the virtual assistant, but it is not at all helpful.
Any help appreciated! Thank you so much!
Kate
XfinityBenjaminM
Official Employee
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2.6K Messages
3 hours ago
Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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EG
Expert
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114.6K Messages
3 hours ago
Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored.
Please see this post about direct messaging the support team;
https://forums.xfinity.com/conversations/getting-started/direct-message/6445fb0eb9339b2013e8ff9c?commentId=6446bf50b9339b2013e93478
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