Visitor
•
7 Messages
move utility pole
We are trying to get a utility pole moved on our property. The round and around of talking to people, texting, and contracted tech has been painfully unproductive for making a plan, understanding next steps, or moving through the decision-making process.
EG
Expert
•
115.1K Messages
12 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
XfinityRay
Official Employee
•
3.5K Messages
12 hours ago
Hi there, @user_ggne7p! Thanks for taking the time out of your day to reach out about the pole. We are glad to further help you through this process! Once the new pole is in place, and the power has been moved to it, we can come out and move our line(s) to the new pole. Once all the lines on the old pole are moved, the pole can be removed. Is the new pole already up and the power line(s) moved to it?
9
0