Move to a new state

Hi @user_f5ad30, thanks for reaching out over Xfinity Forums! Moving can truly be exciting and stressful. Moving to a new state can certainly pose a new challenge. When a customer moves to a different state, we ask that they return the current Comcast rental equipment, and we will provide new equipment at the new address.  

In most cases you would not be able to take the phone number from one state to another. This is because the rate center with likely be different. A rate center is a geographical area used to determine the boundaries for local calling, billing, and assigning specific phone numbers, which can encompass multiple area codes. I understand this can be frustrating when you have had the same number for a long time.

Are you ready to start the transfer process? We would be happy to help and answer any further account specific questions you might have. Can you send us a private message with your full name, name of account holder (if different) and service address? To send a private message, please click the chat icon next to the bell in the upper right corner. Click the “notepad and pen” button. Send the full message to our shared support handle “Xfinity Support”. We look forward to hearing from you!