Visitor
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1 Message
Move small Xfinity utility box
Hi there, my neighbors and I share a driveway that intersects at the property line. Unfortunately, the Xfinity utility box is placed right in the middle, making it difficult for either of us to park safely without the risk of hitting it. Id like to request that the wires inside the utility box be dropped into the ground with a cover that is flush with the driveway or relocated to a more suitable location.
XfinityRay
Official Employee
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3.7K Messages
15 days ago
Hi there, @Darexone77! I hope you are having a wonderful evening! We can set up a visit to have that further looked at. Our equipment should always be placed in the easement. The technician would come out and discuss options with you. This type of visit costs $100. If it is possible to convert this to a vault or move it, any construction that needed to be done would be at cost to you. (Maybe you and your neighbor could figure out a way to split that since it would be benefitting both of you.)
If you would like us to get the visit set up, please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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