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user_o060dv
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Tuesday, July 14th, 2026 1:52 AM

move services

I am moving and need to move and transfer my wifi and tv service to new address. I have tried multiple times on multiple different days online and every time it says Xfinity is having a problem with their website. You are an internet service provider and your website [Edited: "Language"]. How and I supposed to fix this issue? I don't have time to spend hours at a store or on the phone with someone. 

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17 hours ago

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XfinityAlyssaA

Official Employee

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2.8K Messages

17 hours ago

Good evening @user_o060dv, and thank you for reaching out on our Community Forums with your transfer request, we appreciate it. We can assist with transferring your service to your new home. We'll first need to verify the address is serviceable. To get started, can you please send us a Direct Message with your first and last name along with the service address on the account? 

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

  • Click the "Direct Messaging" icon
  • Click the "Start New Conversation" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

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