Move service

I am writing to request urgent assistance with transferring my Xfinity service to my new address. I have already attempted to schedule a move, and I was told a ticket was put in. However, I have not received any resolution or response, and my move date is approaching quickly.

At this point, I feel as though I’m being given the runaround when I’m simply trying to continue my Xfinity service at my new location. I would greatly appreciate it if someone could review my account and provide me with a clear update and timeline for completing my service transfer.

Responses

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XfinityDilary

Official Employee

•

3.2K Messages

6 months ago

Thanks for posting on our Community Forums for assistance, user_mcwu7y. I'm sorry to hear about the transfer concern. This is not the experience we would like you to have, and we'd like to help. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

0

Customer Service

user_mcwu7y

Move service

XfinityDilary

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