Move service

Hi, I’m trying to move my service into my new apartment but when I do it on the mobile app/link, it tells me that it looks like a business address even when I include my unit #. I’ve been calling to talk to a real person and I keep getting this robot which is no help at all. Why is it so hard to talk to a human being?!

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XfinityAlfonso

Official Employee

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2.6K Messages

7 months ago

Hello User-ukofia thanks so much for taking time to reach our here on our Xfinity Forums! Our Xfinity Assistant is designed to help with most self-service functions, but we're happy to step in with bigger things like moving into your new home.

I'd love to help check the new address and get this move going for you.

Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address(both old and new), and we can get started anytime.

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Customer Service

User-ukofia

Move service

XfinityAlfonso

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