Visitor
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1 Message
Move service request and activation
Hi! I transferred service on 9/25/26 from [Edited: "Personal Information"] . The live coax outlet is not connecting to the xfinity network. When I check the addresses in the xfinity system there's an apt [Edited: "Personal Information"] and apt [Edited: "Personal Information"] which may be causing the issue? Or, can someone check to see if my unit address is activated for service?
EG
Expert
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121.8K Messages
8 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityThomasA
Official Employee
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3.9K Messages
8 days ago
Please send us a Direct Message.
On a Desktop:
Make sure you’re logged into the forums.
Click the Direct Message icon in the top-right corner of the page.
Click the New Conversation icon to start a message.
Note: If the New Conversation icon is disabled, go to Profile Settings, uncheck “Opt Out from Direct Messaging,” and click Save.
In the “To:” field, type “Xfinity Support” and select the Xfinity Support handle with the blue checkmark to send your message.
On a Mobile Device:
Make sure you’re logged into the forums.
Tap the New Conversation icon.
In the “To:” field, type “Xfinity Support” and tap the Xfinity Support handle with the blue checkmark to send your message.
How to: Direct messaging within the forum
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