move of service not showing

Hello. Thank you for reaching out for help with your transfer of service. Congrats on the new place, I hope the move goes well. It is possible the other account has not been linked. 

I linked the accounts, but the move information doesn't appear on my account dashboard.

I should be able to see the move date and other move details.

By the way, nowhere is it spelled out that you need to go through the process of creating a new Xfinity ID just to see your move details.

And the move hasn't actually occurred yet, so the user should still have access to them no matter what account they're logged in under.

If so many people run in to the same problem, what does that tell you about the process?

Great, so you can access the new account, and old, correct? On the new you should see a pending install, or start order, and on the old a pending disconnect. I have not moved, so I am not familiar with what info is on the My Account. I looked, and can see your account is set up with a transfer of service with a start and end date of 7/14. Is this the new start date? 

Yes, that's the new start date. And as I mentioned in my first post, the order has been confirmed.

I don't see info about a pending install, or start order, or pending disconnect, or anything move-related at all in either account.

And I agree that I should be able to see those things.

So like I said, it appears that either my account or the website is broken.

• Pictured below is the top of my (new) account's dashboard. Notice the lack of anything related whatsoever to a move. Just so you understand that there's an actual issue.
• Scrolling down to the bottom of that page, there's a button to "move and transfer service", but if you click that, it's just what it sounds like: it starts the wizard to perform an actual move. I.e. it doesn't show you details of the existing move.
• Please send a link to this post to the appropriate team (web services?) or otherwise inform them of the issue...

Please un-flag my post above as "Private". Does that occur automatically if you include images? Because I didn't even see a box for private, let alone tick it.

I want others to be able to follow this thread.

In response to your remark above:

"I apologize for the confusion. I do not believe this info shows up on the My Account as a transfer of service, but you can use the fact you have linked the accounts, as proof of service. This is great feedback, as I agree it should be listed. Please, share your feedback here. If you need help with your account and service, send me a Private Message, and I will be happy to help."

I was told that I should be able to manage my move from my account dashboard by multiple Xfinity reps. So you're telling me I've just pissed away all this time trying to report an issue when in fact I was just given bad information? Nobody ever said "no, you don't see it on your dashboard, because you're not supposed to." Wow, the lack of basic comprehension on this issue is astounding.

A couple of things:

1. I want two free months of service for the time Xfinity stole from me.

2. How is the customer supposed to verify that the CS phone rep entered correct information? The move emails don't include addresses, dates, anything.

3. How is the customer supposed to manage their move (change the date, etc)? Let me guess: the answer involves waiting on a long hold and multiple transfers.