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user_ou4af2
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Visitor

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4 Messages

11/03/2026 3:55 AM

Move location of coax cable jack.

Your site says you can send a tech out for $100. Could they move a coax cable into a 2nd floor room? It's flush with an exterior wall. Basically just moving the entrance up one floor and a little to the left. 

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3 hours ago

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XfinityQuemekia

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1.6K Messages

4 hours ago

Thank you for checking in with us about moving your jack! Our technicians can absolutely relocate a coax cable for you, but please keep in mind that our teams do not perform wall fishing. Let us know if you would like to schedule @user_ou4af2.

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user_ou4af2

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4 Messages

4 hours ago

No wall fishing. What if they just have to drill one hole through an exterior wall? One straight shot. Could that be put on the ticket? 

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user_ou4af2

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3 hours ago

Would I get charged a fee if I decline the visit because they won't?

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XfinityQuemekia

Official Employee

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1.6K Messages

To clarify, do you mean if they are unable to add the coax cable to the desired area?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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3 hours ago

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user_ou4af2

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Yes, that's right. If the tech declines to do, would I be charged a fee?

I want the coax moved to my office and it shares a wall with the current entrance, just up 10 feet from where it is.

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3 hours ago

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