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dj43
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Regular Visitor

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7 Messages

Wednesday, November 27th, 2024 7:15 PM

Move line to new power pole

Hi - The power company replaced a damaged power pole. The power company work is complete. Is it possible to send someone out to move the cable line to the new pole? Thanks

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11 days ago

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XfinityThomasA

Official Employee

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2K Messages

2 months ago

 

dj43 - Thank you for joining us here on the forums! Our team can help. Please send a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
 
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

 

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dj43

Regular Visitor

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7 Messages

13 days ago

The line was moved today.

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XfinityAmandaB

Official Employee

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1.8K Messages

Prefect! Thank you so much for that update. I knew with the update you provided we would be seeing something soon! Now that we helped make sure that line was taken care of was there anything else at all you needed help with before we close this out for you?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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13 days ago

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dj43

Regular Visitor

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7 Messages

11 days ago

Yes, this can be closed. Thanks 

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XfinityAmandaB

Official Employee

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1.8K Messages

Amazing thank you so much for confirming. I am glad we had the chance to make sure you were taken care of!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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11 days ago

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